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News Release | WashPIRG Foundation | Consumer Protection

Report: Spirit Is Most Complained-About Airline; Alaska Airlines Gets High Marks

SEATTLE – Spirit Airlines passengers are most likely to complain about their experience, according to a report released today by the WashPIRG Foundation. Among major airlines, Spirit generates the most complaints for its size and generates an increasing number of complaints each year. Other most-complained about firms include Frontier Airlines, United Airlines, and American Airlines.

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Report | WashPIRG Foundation | Consumer Protection

Your Rights as an Air Traveler

Here’s a quick roundup of your rights concerning flight delays, cancellations, and what to do if the airline loses your bag.

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Report | WashPIRG Foundation | Consumer Protection

The Unfriendly Skies

It seems as if every consumer has an airline problem story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag. What many consumers don’t know is that they have a number of new rights as well as a right to complain, both to the airline and to the government. This report tracks five years of consumer complaints and highlights which airlines received the most complaints and what kinds of complaints were most common.

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News Release | WashPIRG Foundation | Budget, Financial Reform, Tax

New Report: Washington Receives a “B” in Annual Report on Transparency of Government Spending

SEATTLE – Washington State received a “B” when it comes to government spending transparency, according to “Following the Money 2014: How the 50 States Rate in Providing Online Access to Government Spending Data,” the fifth annual report of its kind by the Washington State Public Interest Research Group Foundation and U.S.PIRG Education Fund.

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Report | WashPIRG Foundation | Budget, Financial Reform, Tax

Following the Money

Washington State received a “B” when it comes to government spending transparency, according to “Following the Money 2014: How the 50 States Rate in Providing Online Access to Government Spending Data,” the fifth annual report of its kind by the Washington State Public Interest Research Group Foundation. 

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News Release | WashPIRG Foundation | Transportation

Puget Sound and Other Washington Urbanized Areas Driving Less, Using Transit and Alternatives More

SEATTLE – A first-of-its-kind report by the WashPIRG Foundation shows reduced car commuting in Washington’s urbanized areas—including the Greater Seattle area, Greater Spokane, and Portland-Vancouver—and more use of  transportation alternatives, like public transit and biking. 

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News Release | WashPIRG Foundation | Public Health

Survey Finds Dangerous Toys on Store Shelves

SEATTLE—Dangerous or toxic toys can still be found on America’s store shelves, according to Washington State Public Interest Research Group’s 28th annual Trouble in Toyland report.  The survey of hazardous toys found that despite recent progress, consumers must still be wary when shopping this holiday season.

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News Release | WashPIRG Foundation | Consumer Protection

Report: In Washington, Credit Bureau ‘Experian’ Gets Big Complaints

SEATTLE— A new report by WashPIRG Foundation found that the most complained-about credit reporting agency in Washington is Experian, and that Washington ranks 23rd nationally in credit report complaints per 100,000 residents.

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News Release | WashPIRG | Consumer Protection

Washington Voters Failed to Pass I-522

Washington voters failed to pass I-522, which would have made Washington the first state in the nation to require manufacturers to label food made with genetically modified ingredients. 

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News Release | WashPIRG Foundation | Public Health, Food

How FDA Delays are Putting American Lives at Risk from Unsafe Food

Food and Drug Administration (FDA) delays in implementing the 2011 Food Safety Modernization Act have put STATE lives at risk and cost the country $22 million in economic costs, according to a new report by WashPIRG Foundation. Here in Washington in the last 12 months, 75 people were made sick from foodborne illnesses from recalled products and the cost in Washington was $821,730. Contaminated food makes 48 million Americans sick every year.

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Report | WashPIRG Foundation | Consumer Protection

Credit Cards, Consumer Compliants

This is the fourth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about credit cards with the aim of uncovering patterns in the problems consumers are experiencing with their credit cards and documenting the role of the CFPB in helping consumers successfully resolve their complaints. Despite the benefits to consumers brought by enactment of the Credit Card Accountability Responsibility and Disclosure (Credit CARD) Act of 2009, consumer complaints about credit cards remain common. 

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Report | WashPIRG Foundation | Transportation

Transportation In Transition

SEATTLE – A first-of-its-kind report by the WashPIRG Foundation shows reduced car commuting in Washington’s urbanized areas—including the Greater Seattle area, Spokane-Idaho, and Portland-Vancouver—and more use of  transportation alternatives, like public transit and biking. The report looks at how Washington cities stack up with the top 100 urbanized areas in the country.

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Report | WashPIRG Foundation | Public Health

Trouble in Toyland 2013

In this report, WashPIRG provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

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Report | WashPIRG Foundation | Consumer Protection

Big Credit Bureaus, Big Mistakes

New report found that the most complained-about credit reporting agency in Washington is Experian. 

 

The report used data collected by the Consumer Financial Protection Bureau’s public Consumer Complaints Database, which was created to help consumers resolve problems with their credit reports. The report compared complaints against the three nationwide credit reporting agencies (Equifax, Experian, and TransUnion), commonly referred to as credit bureaus, who were together responsible for 96% of all complaints about credit reporting.

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Report | WashPIRG Foundation | Food

Food Safety Scares 2013

Over the past few years, Americans have grown accustomed to seeing headlines about tainted food being recalled and pulled off store shelves. These high-profile recalls leave many Americans wondering whether enough is being done to reduce the risk of contaminated food and foodborne illness. The simple answer is 'no', and cases across the country and here in Washington have shot up.

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Priority Action

The overuse of antibiotics on factory farms is threatening the effectiveness of lifesaving antibiotics. Call on the Obama administration to put an end to the worst practices.

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